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HOLIDAY SALE! FREE AND TRACK SHIPPING ON ALL ORDERS. LIMITED TIME ONLY. 📞:1 (800) 814-0633
HOLIDAY SALE! FREE AND TRACK SHIPPING ON ALL ORDERS. LIMITED TIME ONLY. 📞:1 (800) 814-0633

Shipping Policy

 Shipping Policy

We work with suppliers around the world to source high-quality products. Our suppliers typically ship items within 48 hours of receiving an order. From that point, it takes 5-10 business days for items to arrive due to COVID-19. As soon as your product ships, you’ll receive a tracking number that will let you keep tabs of where your order is at all times.

INTERNATIONAL SHIPPING:

We do not have control over customs and are therefore not able to be responsible for delays that may occur. Tracking information will be made available to you as soon as it is made available to us.

APPROXIMATE SHIPPING TIMES (does not include weekends/public holidays): 

a) USA ~ 5 to 10 business days (tracking system available)

b) Rest of the world ~ 7 to 15 business days (tracking system available varies)

Delayed delivery - in very rare instances, packages may take longer than the stated expected time frame. Unfortunately, we are unable to control shipping times and any unexpected delays that may occur en-route and we seek your understanding and patience should this occur. In such cases, we will ship out a new package if there are no tracking updates for more than 30-60 business days.

This may especially be true during the busier holiday seasons at the year's end (November to December months), during promotions or other instances.

CANCELLING AN ORDER

Once an order is placed, we will not be able to cancel it after 30 minutes as your order might have already been processed.

If order is cancelled within 30 minutes there is a transaction fee of $5 per each order

Please do drop us an email at contact@ebranx.com as soon as possible if you'd like to cancel an order that you have just made.

UNCLAIMED ORDERS

We are not responsible for any packages returned to us as refused, unclaimed, deliverable, or because of incorrect or insufficient address.

If you notice an incorrect or insufficient address when receiving the confirmation email, email us back as soon as possible at contact@ebranx.com as a reply to your order confirmation email with the updated details.

Once we process the order we are not able to change the address and we are not to be held responsible for incorrect or insufficient address.